1. These terms and conditions
1.1 What these terms cover. These are the terms and conditions on which we supply gambling services to you.
1.2 Why you should read them. Please read these terms and conditions carefully. These terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. We have highlighted key points in bold but you should read the entire terms and conditions to fully understand them. If you have any questions about these terms, please contact a member of our Solutions Team.
2. Information about us
2.1 Who we are. We are Addison Global Limited (trading as MoPlay), a company registered in Gibraltar. Our company registration number is 115212 and registered office address is 57/63 Line Wall Road, Gibraltar.
2.2 Our licence. We hold the following licence to operate gambling services: a combined remote operating licence issued by the British Gambling Commission with licence number: 000-050970-R-328650-007.
2.3 MoPlay/we. References in these terms and conditions to “MoPlay”, “we”, “us” or “our” will be to Addison Global Limited.
2.4 All transactions take place in Gibraltar. When you use our services, any transaction with us will be deemed to take place in Gibraltar, where we are located.
3. How to contact us
3.1 How to contact us. If you need to contact us, please speak to someone in our Solutions Team by live chat on our website.
3.2 How we may contact you. If we have to contact you we will do so by telephone, via the in-app chat function or by writing to you at the email address or postal address you provided to us on registration.
3.3 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
4. Our contract with you
4.1 These terms apply to any use of our services, and additional terms may also apply on promotional items. By using our app, visiting our websites and/or by registering and/or using the services, you agree to be, and are, bound by:
(a) these terms and conditions; and
(c) the Betting Rules;
(d) the casino game rules which apply to each casino game and can be found within each casino game, and which include the game maximum wins game maximum wins;
(e) any specific conditions which are stated as applying (e.g. If you are entering a promotion, the promotion terms and conditions); and
(f) all such other of our terms and conditions, rules or policies as they relate to any applicable services promotions, bonuses, special offers or any other aspect of your use of the services from time to time and are deemed to have accepted and understood all of the above.
4.2 All of the terms and conditions, rules and policies referred to in clause 4.1 shall be collectively referred to as the "terms and conditions".
4.3 By using our services, you will be deemed to accept these terms and conditions, including any amendments made to them. If you do not agree to accept and be bound by these terms and conditions, you should stop using our services, app and website.
5. Holding more than one account
5.1 If you already have an existing MoPlay account, you will not be permitted to open a new account with MoPlay.
5.2 MoPlay accounts, including any MoPlay promotions, are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card), linked NETeller or Skrill accounts, mobile device (e.g. mobile or tablet), application download or shared computer (e.g. public library or workplace).
5.3 If we believe, in our sole and absolute discretion, that you have:
(a) registered and/or used more than one account with us; and/or
(b) colluded with one or more other individuals using a number of different MoPlay accounts to back the same combination of selections (regardless of whether or not such bets are made separately, on different days or across a range of different prices) in an attempt to exceed the maximum pay-out or take advantage of any winnings or bonuses not otherwise available for an individual account holder across linked accounts, we will be entitled to withhold any winnings you may make from those actions.
6. Before you open an account with us
6.1 We require you to make certain statements before opening an account. When you register an account with us you are agreeing, warranting and representing that:
(a) you are at least
(i) 18 years of age; or
(ii) the age at which gambling is legal under any law that applies to you, whichever is the greater (for example, if the applicable law says you must be 21 years old to gamble, then you will need to be 21). We retain the right to ask for proof of age documentation from any applicant or customer at any time and we can void any transactions made with minors;
(b) you will provide accurate registration information when opening your account, which will include without limitation your correct date of birth, along with valid identification evidencing this, your country of residence, your current home address, email address and personal telephone number. You must inform us of any changes to these details;
(c) you are legally capable of entering into binding contracts, including these terms and conditions and any bets you place;
(d) you are opening your account solely for your personal use, and that you are acting on your own behalf and not as an agent on behalf of a third party;
(e) you will not try to sell or in any way transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party;
(f) you are entirely responsible for complying (and that you comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any bets, stakes or wagers or using our services. If you are located in a country where use of a particular service is prohibited, you must not (i) register with us for the applicable service; (ii) attempt to use that service; or (iii) use your payment card or other payment method to undertake betting or gaming with us for the unlawful service;
(g) you are not prohibited for any reason from betting with us or from using the services; and
(h) you are not currently subject to a self-exclusion from a MoPlay account and neither we nor any other operator has excluded you, from gambling.
6.2 You will commit a criminal offence if you are aged under 18 and gamble in the UK. You must not access our services to gamble if you are underage.
6.3 The availability of our services does not constitute an offer, solicitation or invitation by us for the use of our services in any jurisdictions in which such use is prohibited by law. If you use our services in breach of any local, national, federal, state or other laws that apply to you in your country, we will not be liable to you for such use.
6.4 You must keep your personal details up-to-date. If you fail to do so, it may result in your bets or payment being declined or issued incorrectly. You can contact our Solutions Team to update your details.
6.5 You may not transfer any funds from one MoPlay account to another account for any reason.
6.6 If you breach any of the terms in this clause:
(a) we may cancel any bet you may have placed;
(b) we will not be obliged to pay any winnings which might otherwise have been payable in respect of any bet you placed; and
(c) we may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority.
6.7 You agree that we are entitled to carry out electronic verification checks on you when you open an account with us. By accepting these terms and conditions and/or registering to use the app and/or website you agree that we are entitled to conduct any and all such identification, credit, fraud and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the app and/or website and our products generally. You agree that you will provide us with all information that we require in connection with such verification checks. We will be entitled to suspend or restrict your account in any way that we think is appropriate, until we have completed those verification checks to our satisfaction.
6.8 In addition to electronic verification checks, we may carry out manual checks to confirm proof of address and proof of identity. We may ask you to submit a copy of your identity documents to our Solutions Team to enable them to confirm your identity.
6.9 We may provide your details to certain third parties for verification. As part of the registration and verification process, we may supply your information details to authorised credit reference agencies or fraud tool suppliers to confirm your identity and payment provider details. You agree that we may process such information in connection with your registration and verification.
7. Restricted territories
7.1 Internet gambling may not be legal in some jurisdictions. You understand and accept that the we cannot provide you with any legal advice or assurances in respect of your use of our services and so we make no representations whatsoever as to the legality of the services in your jurisdiction. You should check the relevant laws in your jurisdiction before registering with us and using our services.
7.2 Due to the above, we are not permitted to allow persons who are located in certain territories to open accounts with us (and we do not permit accounts to be accessed and operated in those territories). The territories which are prohibited may be changed by us from time to time, with or without prior notice to you.
8. Keeping your account secure
8.1 You must keep your account username and password confidential. We will not be responsible for any losses that may arise as a result of misuse of your username or password or from any unauthorised access to your account. If you have set the auto-login facility and believe someone else may be accessing your account then you should immediately disable the auto-login facility from all of your devices and contact our Solutions Team. You are responsible for the security of your device(s) and for all activity taking place on your account.
8.2 If you have lost or forgotten any of your account details, please contact us as soon as possible. You must inform us immediately if you believe your account details are being misused by anyone so that we can suspend your account and prevent any further unauthorised access.
8.3 We would suggest using a secure password storage facility to store any passwords rather than using the automatic password memory on your browser.
9. How your funds will be held
9.1 To play our games and place bets, you need to deposit funds. Your funds will be held separate from company funds in a mixture of bank accounts and reserve funds which we hold with our payment processors. However, if there was ever a situation where we became insolvent, your funds would not be considered separate to the other company assets and you may not receive all your funds back.
9.2 We hold your funds in accordance with the minimum requirement for all operators. This level of protection is decided by us and meets the requirements for the protection of customer funds at the level: not protected.
9.3 Details about the protection levels can be found online. We are required by our licence to inform you about what happens to funds we hold on account for you in the event of insolvency as set out above. The British Gambling Commission website also contains further details about customer fund protection and can be found at https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx.
9.4 If you are unsure about how your funds are held, you can contact our Solutions Team. You should make sure you are comfortable with this level of protection before you deposit any funds with us.
10. Deposits and withdrawals
10.1 To play our games and place bets, you need to deposit funds. Deposits can be made in a number of different currencies depending on your registration country and currency and the options available to you will be shown on the app or website at the time you make your deposit.
10.2 We accept a number of different payment methods. This will vary depending on your registration country and currency and the options available to you will be shown on the app or website at the time you make your deposit. For further information on payment methods available to you, please go to the Help section.
10.3 You are only permitted to use payment methods which are in your own name. You are not permitted to use any payment method belonging to a third party (e.g. you cannot use a family member’s debit card to make deposits to your accounts). Any third party deposits will be considered invalid (and any winnings arising from deposit will be voided).
10.4 We may void your winnings if you have made deposits with the intention of reversing bets using the deposit which you then cancelled. If any deposit does not reach us or is cancelled by you or a third party, we will be entitled to void all bonuses, free sports bets and winnings accrued or awarded to your account as a result of that deposit if we believe, in our reasonable discretion, that the deposit was made with the sole intention to reverse bets obtained using the deposit which you then cancelled.
10.5 We will carry out anti-money laundering checks on your deposits. We are required by anti-money laundering regulations and as part of our internal policies to make checks on the source of any funds placed on deposit by customers. If these checks do not provide us with sufficient information about you, we may request further information from you (including about your source of funds). You agree to promptly provide this information, when requested to do so. We reserve the right, acting reasonably, to suspend or terminate any account where we cannot satisfy ourselves that the source of funds is legitimate or where sufficient information has not been provided.
10.6 Minimum and maximum account deposits will apply. We would like to draw your attention to the fact that minimum and maximum deposits will apply, and these will be highlighted to you via the app or website where applicable.
10.7 You cannot make charge-backs to your account. You are not permitted to make any charge-backs, reversals or otherwise cancel any deposits into your account and if we incur any loss as a result of this activity, you will be required to reimburse us in full on demand.
10.8 We will not pay you interest on any of your account balances. We will not accept credit under any circumstances. It is your responsibility to maintain sufficient funds in your account to place any bets you wish to make. We will not be responsible for any missed bets in the event you need to deposit funds before placing a bet. We also need to reserve the right to void any bet which may have been inadvertently accepted if your account does not have sufficient funds to cover the whole of the bet and/or to recover the amount of any shortfall. We are not a financial institution and no interest is payable on deposits.
10.9 We do not charge you for deposits and withdrawals to your account. However, you should check with your bank, credit card provider or payment services provider whether they will charge you any fees for this. We will not be responsible to pay any third party fees on your behalf.
10.10 You may withdraw funds from your account if:
(a) all payments made into your account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
(b) any identity or other know-your-customer checks we are required to conduct pursuant to applicable anti-money laundering regulations and rules or other obligations have been completed to our satisfaction. Please also note that, where we have requested information from you to verify your identify and/or source of funds, any delay in providing this information may cause an additional delay when withdrawing funds;
(c) you accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem suspicious, may be reported to the appropriate authorities. We reserve the right to decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the verification of these funds is deemed satisfactory, including where deposits have been made and withdrawn immediately with no game play; and
(d) there is currently no ongoing investigation into:
(i) a game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds.;
(ii) a situation where there is evidence of betting irregularities (including any attempt to exceed the maximum pay-out or take advantage of any winnings or bonuses not otherwise available), that the integrity of an underlying event has been compromised, the price may have been manipulated, match fixing may have taken place, an individual or individuals are suspected of acting either in conspiracy or concert in respect of a bet;
(iii) a situation where there is evidence that the rules of a sports governing body may have been breached; or
(iv) a situation where there is evidence that you have materially breached these terms and conditions, including by acting fraudulently, unlawfully or by engaging in improper activity (including cheating, collusion or criminal activity).
10.11 Our security team may need to cancel withdrawals pending an investigation. There may be occasions where our security team need to cancel withdrawals in order to carry out additional checks. These funds will be returned to your account pending the investigation but if we discover any irregularities during our investigation we reserve the right to withhold funds. Responsibility for any funds lies with the account holder and any bets made with them will stand.
10.12 If you wish to withdraw a lower amount than our online system permits, you will need to contact our Solutions Team. If the amount you wish to withdraw is below the amount accepted via the app and/or website, which will be shown to you at the time you withdraw, you will still be able to withdraw your funds but you will need to contact our Solutions Team to assist.
10.13 You are responsible for declaring winnings to tax authorities. If required, it is your responsibility to declare any funds withdrawn, including winnings, to your local tax or other authorities.
10.14 You are responsible for reporting any mistakes with your withdrawals. Whilst every effort is made to avoid mistakes, we cannot take any responsibility or liability for errors or omissions you make when you are withdrawing your funds. If any funds are deposited or credited incorrectly, it is your responsibility to inform us and we will aim to resolve it.
10.15 You are able to set your own deposit limits. If you would like to set yourself specific limits, please go to your account section of the app or website for details on how to do this.
10.16 Withdrawals will be made to the same payment method as the initial deposit. If this is not possible, you will be contacted to make alternative arrangements.
10.17 You must notify us of any changes to your payment method details. If you do not update us, your deposits or bets may be declined by your bank. You must also inform us if your credit or debit card is lost or stolen or if you have been a victim of any identify fraud on your payment method account and we will stop further bets being accepted from your account until you notify us of further instructions.
11. Placing your bets
11.1 There will be limits on the amount you can bet. You may only bet up to the lesser of
(i) the amount held in your account or
(ii) any limits set in the Betting Rules or Game Rules. We will determine in our discretion what the minimum and maximum bet selection is for each bet and this will be made clear on our app and/or website before you place your bet.
11.2 You should get familiar with how bets and games are operated. We will not be responsible under any circumstances if you place a bet or play a game and have not fully understood the terms or how it is operated. We would recommend that you familiarise yourself with standard betting and gaming terminology. If you are in any doubt about how a game works, please contact a member of our Solutions Team.
11.3 You confirm that you are fully aware that there is a risk of losing money when gambling. By using our services, you acknowledge that you are fully responsible for any losses you may make. You agree that your use of the services is at your sole option, discretion and risk. In relation to your gambling losses you shall have no claims whatsoever against us or any of our group companies or any of our respective directors, officers or employees.
12. Payment of winnings
12.1 Once winnings are available in your account, you will be able to withdraw them. All cleared winnings will be credited to your account. These will be available to be withdrawn, subject to the above terms and conditions relating to withdrawal.
13. Maximum payouts
13.1 All bets and wagers are subject to maximum payouts. This is detailed in the Betting Rules and the Game Rules. It is your responsibility to ensure that you are comfortable that a bet you place, if successful, may exceed the maximum payout limit.
14. Free bet restrictions
14.1 If you have received a free bet, the following restrictions will apply.
14.2 Your free bet will only be valid on sports. Unless otherwise stated in any applicable promotional terms, when you receive your free bet, you will be able to use it to place a bet on any sporting event (other than virtual sports) but you will not be able to use it on any other sections of the website, for example on casino games.
14.3 Your free bets will be added to your account once the system has been updated. If your free bet is due to be received after bet settlement, then your free bet will usually be credited within one hour of bet settlement, unless otherwise specified in any applicable promotional terms. If you have not received your free bets within the time specified in any applicable promotional terms or as otherwise notified to you, you can contact our Solutions Team.
14.4 Some bet types cannot be used. Unless otherwise stated in any promotional terms, your free bet cannot be used on the following bet types: forecast, tricast, accumulators, PowerPlay, MyPlay and virtual sports bets. You should check the Betting Rules to understand how different bet types work.
14.5 When you place any bet after receiving your free bet, you will be given the option to use your free bet. If you do not select to use your free bet, it will be retained on your account until it expires and any bets will be made using funds from your account.
14.6 Unless otherwise stated, your free bet can only be redeemed in full. This means that if you place a bet which is less than the amount of the free bet, you will not receive any change and no additional free bets will be awarded to you. Where you have received multiple free bets, they can only be redeemed in increments, for example of £10 or £5, unless otherwise stated in any promotional terms. You can spend these in separate £10 bets and each bet must be redeemed in full. For example, this means that if you place a bet which is less than £10 using one of your free £10 bets, you will not receive any change and no additional free bets will be awarded to you to replace that free bet.
14.7 If you wish to place an ‘each way’ bet, you will need to contribute your own funds to complete the bet. An ‘each way’ bet is made up two separate bets: a ‘win’ bet which is a bet that your selection will win the event, and a ‘place’ bet which is a bet that your selection will finish either first or in one of the number of places (e.g. 2nd, 3rd, 4th). Your free bet can only be used as a ‘win’ part of an ‘each way’ bet. You will be entitled to place a bet on the ‘place’ part of an ‘each way’ bet but you will need to do so with funds from your account. If you do not have sufficient funds, you will not be able to place an ‘each way’ bet using your free bet.
14.8 Your free bet cannot be redeemed for cash at any time and must be used to place other sports bets. Once you have placed your free bet, any winnings you have made from your free bet will automatically be transferred to your account balance. You will not be entitled to any return of your free bet stake. For example, if have a free bet worth £10 and you win £50 using your free bet, you will be entitled to a return of £40 (£50 less the £10 stake).
14.9 If your free bet is voided, you will not be entitled to any refund and no additional free bets will be awarded to you.
14.10 Your free bet has an expiry date. If you do not use your free bet within 7 days of receiving it (or such lesser date as specified in any applicable promotion), your free bet will automatically expire and be deleted from your account and you will no longer be able to use your free bet.
14.11 You cannot use your free bet as a qualifying bet for any promotions.
15. Upgraded odds rules
15.1 Upgraded odds may have a maximum bet limit. The maximum bet limit will be shown on the banner or in your betslip (as applicable). If you want to place a bet greater than the maximum bet permitted for those upgraded odds, then you will need to place these at regular odds.
15.2 Upgraded odds may have stake restrictions. Any stake restrictions will be shown in your betslip.
15.3 Your upgraded odds bet may sometimes be restricted to a single selection bet (i.e. it cannot be used on an acca). If this applies, it will be stated on the key terms in the banner or in the betslip.
15.4 Your upgraded odds bet cannot be cashed out before the game or event has finished. This means that you will not have the option to settle all or part of your bet at the cash out value displayed on the website before the game or event has ended.
15.5 Any upgraded odds will have limited availability so once the promotion is removed from the website, you will no longer be able to take advantage of this promotion.
15.6 You will not be able to use bets placed on upgraded odds to qualify for free bets or other promotions unless stated specifically in any promotional terms and conditions.
16. Use of our app and/or website
16.1 Using our betting app and/or website may incur data charges. You accept that using our app or visiting our website, for example outside of a paid or free WiFi network may result in additional data charges from your mobile network provider. We will not be responsible for any data charges incurred as a result of your using the app and/or website.
16.2 If you are disconnected, the game will resume when reconnected. If you suffer a disconnection or exit the application for any reason during a game where a further player action is required, then this game will be resumed from this same point when you log back in to the application and launch the relevant game. If you have a winning hand(s)/game and are disconnected prior to being able to ‘gamble’ on a video or slot game, your winnings will be credited to your account and you will not have the option to gamble when you reconnect. If no further decisions or action are required in an individual game following disconnection/exit, for example after the wheel spin has commenced in a roulette game, then the game will be settled and the result displayed in your account history.
16.3 Game rules for individual games can be found within the rules section of the app and on the website. Links to these will be provided before you play any games.
17. Unacceptable use of our services
17.1 You may not use illegal funds for our services or carry out unlawful activities on it. By using our services, you confirm that the sources of funds used by you for gambling are not illegal and that you will not use our services in any way as a money transfer system. You must not use our services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (in particular, the laws of Gibraltar).
17.2 If we suspect you are engaging in unlawful activities, we may suspend your access. If we reasonably suspect that you are engaging in or have engaged in fraudulent, unlawful or improper activity (including but not limited to money laundering), or conduct otherwise in material violation of the terms and conditions, we may terminate your access immediately and/or block your account. In such an event:
(a) we are not obliged to return any funds that may be in your account. In addition to terminating your access to the services and/or blocking your account, we reserve the right to prevent you from accessing our app, website or servers, or accessing any other services we offer; and
(b) we may report you to the authorities. We are entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with us in order to investigate any such activity. In the interests of fair play on our app and websites it is prohibited to utilise any novel or recognised betting techniques designed to circumvent the standard house edge in our games. If the game play on your account indicates that you are using such betting techniques we will immediately block the account and retain any funds in said account.
18. Third party software
18.1 You may need to download software to use our services. In order to use some of our services, you may need to download or otherwise use certain software, including software provided by third parties. You may therefore be required to enter into an end user licence agreement in respect of such software and you agree to be bound by the terms of it. You also agree not to interfere with, modify, decompile, copy, or reverse-engineer any software provided to you as part of our services except if expressly permitted or as permitted by law.
19. IT failures
19.1 We will take all reasonable steps to resolve any problems in the software or hardware used by us to provide our services. If you are interrupted from a game and are not able to restart from exactly the same point, we will take all reasonable steps to treat you fairly (for example, by reinstating the balance on your account to the same funds as existing after the last game or bet logged on our servers prior to the problem taking place).
19.2 We will not be liable if you are not able to place a bet for any reason (other than due to our negligence). We will not be liable for failures due to technical, hardware or software malfunction of any kind or lost or unavailable network conditions which prevent you from entering into any bet or promotion. We will not be liable for any losses, damages or injury which you incur due to failure to enter any promotion, including failure to win, acceptance or use of any prize. Nothing in our terms and conditions will exclude our liability for fraud or death or personal injury resulting from our own negligence.
20. Sensible Play
20.1 If you self-exclude, you will not be able to access our services during that time. You acknowledge and agree that should you choose to self-exclude from either our app or website, you will not be permitted to open or use a new account in any other manner during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another website, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. For more information regarding self-exclusion please see our Sensible Play Policy.
21. Our rights to make changes
21.1 We may make changes to these terms and will publish changes on our website. From time to time, we may make changes to these terms for commercial, customer service, legal or regulatory reasons, and all changes will be published on our website or app. The most up to date terms and conditions will be available on our website. If we are making material changes to these terms, we will give you as much prior notice of the changes as is reasonably practicable. All changes will be binding from the date we specify in the notice. By continuing to use our services, you will be deemed to accept the changes we make. Please check these terms regularly for updates. If you are not happy with the changes to the terms, you will be able to close your account by following the steps set out below and you should cease using our website and app.
21.2 We may make changes to any of our services. At our discretion, we may alter or amend or withdraw any betting or gaming from the services or any part thereof (including any promotions), at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the bets, games and/or services.
21.3 We may remove you from marketing distribution list at our sole discretion. We may, at any time at our sole discretion, remove you from marketing distribution lists so that you do not receive any future offers or promotions from us and are no longer eligible to qualify for any promotions on via our website or app. If you have already met the qualifying criteria for any promotion, then you may be entitled to participate in that promotion (subject to any expiry or other terms contained in the promotional terms or in these terms) and you will be entitled to any winnings associated with that promotion. However, you will not be permitted to participate in any future promotions.
21.4 We may make changes to our third party providers. At our discretion, we may also engage new or alternative third party service providers for new or existing services. By registering or playing with any such third parties, you thereby provide your consent to any applicable additional terms and conditions of such third parties as they may be amended from time to time, including but not limited to any change to the third party service provider itself.
21.5 Updates to digital content. We may update or require you to update digital content, in particular to maintain certain security standards and fix any bugs.
22. How to close or suspend your account with us
22.1 Tell us you want to close your account. If you no longer want to keep your MoPlay account open, you have the following options:
(a) go to the Sensible Play tools where you will be find options for self-exclusion or time out if you want to temporarily suspend access to your account; or
(b) contact our Solutions Team if you would like to fully close your account.
22.2 We will charge an inactive account fee if you do not use your account for an extended period. If you do not use your account for betting or gaming, depositing, withdrawing or transferring funds, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be considered an inactive account. All inactive accounts will incur a fee of £5 for each month it remains inactive (or such lesser fee as would take the balance to zero), which will be deducted from any funds sitting in that account. Once the balance reaches zero, the account will be closed and you will need to contact our Solutions Team to re-open your closed account if you wish to use the services again. We will notify if your account becomes an inactive account and you will be given at least 30 days’ notice before any inactive account fee is deducted from it.
23. Our rights to suspend, end or cancel the services
23.1 We may end your contract at any time, including if we suspect that you break these terms. We may restrict your access to MoPlay, temporarily suspend or permanently terminate your account, withdraw your offers for bets, void any bets outstanding to your account, cancel any unmatched bets or cancel and void any outstanding or matched bets in our absolute discretion without cause at any time for any reason, including but not limited to if:
(a) we suspect that you are engaging in illegal or fraudulent activity;
(b) we are required to do so by any applicable law, rule or regulations;
(c) there is a material technological failure which prevents us from offering the services;
(d) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, an updated home address if you have moved;
(e) we suspect you are acting in a manner that may result in legal liability for you, us or third parties or may be detrimental to the conduct of our business;
(f) you are taking unfair advantage of us or any other player or otherwise acting unfairly (e.g. by colluding with other players, attempting to exceed the maximum pay-out or take advantage of any winnings or bonuses not otherwise available, attempting price manipulation, taking advantage of any picture or odds latency in match screening, match fixing or acting either in conspiracy or concert with another individual in respect of a bet);
(g) we suspect that your account’s ‘public market data’ usage (‘public market data’ includes market prices, traded volumes and market depth) could represent ‘business usage’ (‘business usage’ includes any use by a betting operator or any use by an individual or organisation supplying data or services to a betting operator);
(h) we suspect that you may be having difficulties obtaining credit;
(i) you are prohibited from entering into a bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;
(j) you place a bet on any sporting match or event in which you take part (or in which a team of which you are a member, or in respect of which you are employed, takes part); or
(k) we suspect that you have (or may have) otherwise materially breached these terms and conditions
24. Underage gambling
24.1 Underage gambling is not permitted. If we discover that you are under 18 or were under 18 when you entered into any betting transactions via our app or website ("under age"):
(a) we will immediately stop you from entering into any betting transactions or making any withdrawals from or use of your account;
(b) we will investigate the claim that you are or were under age, including whether in fact you have been betting as an agent for or at the request of or on behalf of another person; and
(c) we will return any funds deposited into your account which were placed by you while you were under age but you will not receive any winnings you may have made from those bets.
25. If there is a problem with the services
25.1 If you have a complaint, you should contact our Solutions Team. If you have a complaint regarding our services, your first step should be to contact our Solutions Team as soon as reasonably practicable and give them details of your complaint. This will be escalated as necessary within our Solutions Team until it has been resolved.
25.2 If our Solutions Team have escalated your complaint and it still cannot be resolved, you can ask for the dispute to be addressed by our compliance department. We aim to resolve the matter to your satisfaction as soon as reasonably practicable and will contact you to discuss.
25.3 If you are not happy with how we have handled any complaint, you may wish to refer the matter to alternative dispute resolution (ADR). ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
25.4 We have chosen two ADR providers who you can contact to raise your complaint. You can submit a complaint for adjudication by contacting either of our ADR providers:
(i) the Independent Betting Adjudication Service (IBAS) via the website www.ibas-uk.com or using their telephone number +44 207 347 5883 or
(ii) eCOGRA using the form on their website at www.ecogra.org.
Our ADR providers will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. The ADR provider’s decision will be final so long as the full facts are presented by all parties concerned.
25.5 You can also have the option of raising your complaint using the Online Dispute Resolution (ODR) platform www.ec.europa.eu. The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
26. Our responsibility for loss or damage suffered by you
26.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms and conditions we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, losing bets).
26.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
26.3 In certain situations, we may pay you compensation if our content is defective. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
26.4 We are not liable for business losses. We only supply the services for your personal use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
27.1 You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these terms and conditions (including documents incorporated by reference) or out of your violation of any law or the rights of any third party.
27.2 You acknowledge that MoPlay and its affiliates will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into these terms and conditions and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.
28. Intellectual property rights
28.1 We do not grant you any rights to our intellectual property. We are the owner or authorised user or licensee of all the intellectual property rights in our services and content including, without limitation, any copyright, patent, designs (registered or unregistered), trademarks, service marks, source codes, specifications, templates, graphics, logos or any right subsisting in the UK, Gibraltar or elsewhere in respect of content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except where we have specifically told you, we do not grant any express or implied right to you in any of its intellectual property rights or secret information.
28.2 You may not distribute our content to any third parties. Any content which you access via the app or website is for your personal use (i.e. not for business use) and any usage, distribution or reproduction of this content which is done in any manner whatsoever without our express written consent is strictly prohibited.
28.3 Your use of the data on our app or website is a personal licence. This is strictly provided to you on a personal, non-exclusive, non-sublicenseable, non-commercial purpose to make use of the services. We reserve the right to take any action we consider necessary, which may include issuing legal proceedings against you, in order to protect our intellectual property and prevent unauthorised use of our data, app, website or services.
29. How we may use your personal information
29.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us and we may, at our sole discretion, stop sending you such emails at any time.
29.2 We will only give your personal information to other third parties where the law either requires or allows us to do so. We are required to provide details of any underage access to the British Gambling Commissioner.
30. Other important terms
30.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
30.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may use our absolute discretion in deciding whether or not to agree to any transfer.
30.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
30.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
30.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
30.6 We are not responsible for matters beyond our reasonable control. Without affecting our obligations under the laws and regulations of the jurisdictions where we are licensed, we will not be liable for any losses or damage which may result from any; act of God; trade or labour dispute; power failure; act, omission or failure of any governmental or authority; failure of any telecommunication network; or any other delay or failure caused by a third party or which is outside of our control. If such an event occurs, we reserve our right to suspend or cancel our services without any liability to you.
30.7 This agreement forms the entire agreement between us. You acknowledge that you have not relied on any representation, undertaking or promise given by us or implied from anything said or written unless expressly stated in these terms and conditions.
30.8 Notices to us must be sent to our business offices. Any notices we send to you will be sent to the postal address or email address you have supplied us with, until we receive notice of any different address.
30.9 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
These terms were last updated on 25 April 2019.