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Tips to Encourage Sensible Play
- Have a good read of the Sensible Play tool descriptions we have available and give serious consideration to using them – controlled gambling is happy gambling
- Think about how much money you’d be happy to spend before you start your gambling session. Write it down, keep it next to you and once you have spent it, log out of your account
- Do the same in terms of time, decide how long you plan to gamble before you sign into your account and set an alarm on your phone to remind you when times up
- Never think of gambling as a way to fix financial problems, gambling is a leisure pursuit
- If you’ve had problems with addiction to anything before, it will probably be more difficult for you to control your gambling than it might be for most people so perhaps it’s not really a pastime for you
- Never gamble in secret, your part time hobby shouldn’t be something you have to hide away from your friends, colleagues or family
- Never prioritise gambling above your loved ones, your relationships with them or your responsibilities towards them
Device Blocking Options
For people who have learned that gambling just isn’t for them, sometimes it’s a good idea to take every step possible to prevent access to gambling sites. To help with this there’s some clever software which can completely block individual computers / devices from accessing gambling sites.
Other options for device blocking are aimed specifically at parents and whilst we have strict measures in place to try and stop people under the age of 18 from gambling with us, we know what young people can be like, always keen to get access to their parent’s devices!
So, for that reason we recommend looking into what’s available to help prevent minors from being able to use our products.
Deposit Blocking Options
The financial industry has shown that it is looking to support problem gamblers and help reduce the number of problem gamblers and people at risk of becoming a problem gambler. There are currently three companies that have launched a deposit blocking option to gambling sites.
- Monzo Bank
- Barclays Bank
- Starling Bank
Monzo Bank have launched the facility to block Gambling related transactions through their mobile app. All transactions have a code which helps them to identify the kind of transaction they are. They will try their best to block these payments, but warn if they go through you will still be liable for them. Once activated to turn it off you’ll need to talk to them through their mobile app and wait 48 hours.
Barclays are the first high street bank to enable their customers to block transactions with gambling companies. Barclays Mobile Banking app users can now block and control spending on gambling websites, in retail betting shops, in casinos and at race tracks, as well as lottery ticket and scratch cards.
Starling Bank are the leading mobile bank and were recently voted Britain’s Best Bank 2018, they became the first bank to launch a gambling blocker. This technological solution will give Starling customers with a gambling problem the choice to turn on the feature, which blocks betting and gambling merchant codes.
There are lots of different gambling support charities out there, all of which do a great job at trying to help people who may be struggling to control their gambling.
We have chosen to work with two charities specifically, who we think really reflect our values and are the most relevant for our customers.
The first one is an organisation called YGAM who specialise in training and education, specifically of young people.
The second is Gambling Therapy and they specialise in providing advice, information and support to anyone who needs it.
If you feel you need some extra help, either for yourself or a loved one who may be gambling you can contact them using the details below:
GAMSTOP is a facility which gives you the opportunity to exclude yourself from all online British gambling operators for a certain period.
This is a nationally operated database which is run completely independently of MoPlay but which will stop you from being able to place bets with us during the time your self-exclusion is effective.
For more information on GAMSTOP and how to get yourself registered please use the the following link:
The Reality Check facility allows you to set a reminder about how long you have been playing for. You can decide how long you want to play before the reminder pops up on your screen and you can change this time as often as you like.
The pop-up reminder will give you the opportunity to exit the game and it will also give you the chance to check your staking history so you can make sure you’re fully aware and up to date with how much you’re spending at regular intervals.
This is a great tool for players who really enjoy our games and may be so engrossed they need regular reminders to make sure the time they are spending on the site is not excessive.
Click here if you would like to set a Reality Check reminder on your account.
Stop Marketing Communications
Of course, we all understand that we can ask companies to stop sending us marketing messages but what you might not have thought about is that stopping receiving marketing messages from us might actually help you keep control of your gambling.
We have great offers being sent out to customers every day but a lot of those offers mean you need to make a deposit or place some bets to qualify. If you’ve already spent your gambling money for the week, its probably not a good idea to revise your budget on the spur of the moment and spend a bit more just to get some free spins.
If this sounds like you perhaps you should consider asking us to stop sending those messages for a while to find out if it makes it a bit easier to stick to a sensible budget.
To set your marketing preferences visit Personal Details in the My Account menu.
Top-up Limits are one of our most effective tools to help customers manage their level of gambling. The cool thing about Top-up Limits is that any request to increase your limit takes 24 hours to take effect. Also, even after that 24 period is up, you have to confirm a second time that you really want to apply the increase.
The way our limits work means you can’t make a decision in the heat of the moment so it forces you to really think about whether an increased limit is suitable for you or not. On the flip side any request to decrease your limit will be implemented as quickly as possible (but may take a bit of time to technically process).
If you would like to set some limits or amend your existing ones please visit Top Up Limits in the My Account menu.
Sometimes customers might want to take a Short Break from gambling for lots of different reasons. For example, it may be that you’re saving your money for a holiday, looking to get a really nice birthday present for a loved one or you just want to buy yourself something special! In these circumstances it might be that you want to take a break for a few weeks.
Another useful way to use the Short Break facility is to have a good think about your gambling and understand if there are certain times you might spend more money than you feel comfortable with. Perhaps this could be when you’ve worked a late shift and you want to unwind before going to bed or maybe it could be when there’s a really big football game scheduled and you tend to place more in-play bets than you’d like to.
The best thing about this tool is that once it has been applied it’s impossible to change your mind and have it removed, until the time period has elapsed. So, by applying a Short Break to cover these specific times, you still get the enjoyment of being able to play with us, whilst also being comfortable that the chances of you doing anything rash have been reduced.
To take a Short Break click here, select the time period and confirm.
Ultimately, for a minority of customers, gambling can become such a problem that they are unable to control it, even with the support of our Sensible Play tools.
In cases like this we strongly recommend that you consider self-excluding your MoPlay account and adding yourself to the National GAMSTOP database to exclude yourself from all available gambling operators.
You can get more information on self-exclusion and complete the process by contacting our Solutuons team here
Self-exclusion via MoPlay means you will not have access to your account for period specified by you and no matter what happens there is no way we can remove or modify the restriction until that period has elapsed. Self-exclusion via GAMSTOP offers a similar facility across all UK regulated online gambling companines.
Once you apply a self-exclusion via MoPlay, we will take reasonable steps to exclude the use of any of your identified credit and/or debit cards.
By completing the process, you agree that you will not place any bets, or enter into any gaming activity with MoPlay during your self-exclusion period.
In the event that you attempt to circumvent our self-exclusion steps and place bets or enter into any gaming activity, you agree that you will not make any claim against MoPlay.
Should you need any assistance withdrawing your balance, please contact our Solutions team.
For customers who decide that gambling with MoPlay is not for them, it’s best to bite the bullet and fully close your account. This can be done quickly and easily, account closure is effective immediately and will not be reversed unless you contact us and ask for the account to be re-opened.
It’s important to withdraw your funds before closing your account, otherwise you’ll have to speak with our Solutions team to get that done for you.
We recognise that there are lots of different reasons for closing an account and we want to make sure we’re giving our customers the best experience possible. To close your account visit Account Closure in the My Account menu. To help us improve, please state the reason for closing your account.